“Top notch experience. We have made several purchases from Hot Springs and have had a great experience each time. We purchased a used hot tub, and after realizing how often we used it, decided to trade in for a new one.
Amanda was wonderful to work with, and the process was smooth and we were pleased with the trade in value. Dawn, Melissa, and Amanda are professional, helpful, and knowledgeable. The customer service you will experience at Hot Springs sets this place apart, truly unlike many other businesses.
This place treats customers in a way that warrants repeat business. The delivery team is efficient, friendly, and careful. A hot tub is one purchase you won’t regret and Hot Springs is the place to go for your purchase!”
Olivia Dingfelder – Holmen, WI
“Responsive, super knowledgeable with a common sense approach. What more could you ask for when you’re in a panic with a repair need? Even responded to a text after a Packer game!! Hot Spring Spas is the only phone number you need for help with an older spa or when it’s time to upgrade.”
Ann Abraham – Houston, MN
“After a 5 month wait for my hot tub it was finally delivered and set up by Blythe and Gabe yesterday (8/26/21). I knew I was looking forward to getting it but I had no idea how much I would enjoyed the experience I had with the two young men who did my delivery and set up.
They called me to let me know when they were on their way and when they arrived they were so polite, pleasant and helpful. Honestly I was surprised by how nice Gabe and Blythe were. It was a hot humid day and I was their last delivery. I can only imagine how tired they must have been from the heat but it never showed. I tried to stay out of their way but they welcomed my input on the placement and worked with me to have it in the right place.
When they were done they gave me a thorough explanation of how everything worked and made sure I knew how to use all the chemicals. I am in sales myself and go out of my way to make sure my guests are completely satisfied from start to finish. My experience with the sales staff was great and Gabe and Blythe just made the whole experience complete.”
Jeff K. – La Crosse, WI
“We purchased a hot tub five years ago and when we moved we sold it back to Hot Springs and they gave us a fair price. We then ordered a hot tub and an in ground pool for our new house. With everything being delayed they kept us posted on the arrival and install of both the hot tub and pool.
Casey was working at our place on the pool for many hot days in a row and was so great to work with. The hot tub crew were just as great to work with but they were not part of our backyard as long as Casey was 😃. We also purchased a very comfortable patio chairs and fire table set, which they delivered with one day notice.
They are all amazing at the store and greet us with smiles every time we stop in! Thanks to those we worked with so much, Melissa, Amanda, Casey, Dawn, Corey and Alan, we love our backyard!”
Wanda Green – Holmen, WI
“Dawn was super. Very knowledgeable and no pressure to upset. Gabe and Blythe did a great job with delivery and set up. Bothe are very personable and knowledgeable. Highly recommend!”
Steve Lillestrand – Winona, MN
“Dawn was great to work with, she had the hot tub on hand that I was looking for and delivery was set up pretty fast after purchase. Very happy! Thank you again!”
Lorenzo Nickelotti – Chaseburg, WI
“We are more than pleased with the service we received at Hot Springs. They were helpful and patient with all of our questions. In addition, we often send a quick text and get a very prompt response. We heard they stick by your purchase from them for the life of having it. That made us more interested in purchasing from them. Thanks for making our Spa purchase flawless!”
Erin Foster – Holmen, WI
“Just finished our first soak in our Jetsetter LX. Couldn’t be happier! Love the hot tub. Loved the service. Thank you Dawn and Gabe. We’ll be enjoying this for many years to come.”
Linda Larson – LaCrescent, MN
“Could not be happier with our experience while purchasing our pool and hot tub. From start to finish the team at Hot Spring exceeded all expectations. Excellent communication throughout the process from Amanda and Melissa with sales, to install with Casey, Abe, and his team.
Hot Spring’s team makes the process easy and stress free. Highly recommend this team of professionals. Special shout out to Abe, and his install team. His team was the most responsive, dependable, and communicative team I have ever used.”
Patrick Murray – West Salem, WI
“We have purchased 3 hot tubs from Hot Springs. We have enjoyed each one.. the quality and service is the best.. The staff at Hot Springs is like family. They are there for you with any questions you may have.”
Jeanne Tippery – Houston, MN
“Very satisfied starting with knowledgeable & helpful sales process. Even thru exceptionally high demand in the midst of covid19 conditions, they had what we were looking for on an upcoming truckload. The package was complete & the install team was efficient & helpful. Highly recommend this company!”
Steve Scharlau – Fountain City, WI
“I had a wonderful experience and I would 100% recommend them to literally anyone wanting to buy a hot tub or just looking for more information on hot tubs.
They also have super cute patio furniture on their show floor :)”
Shelby Burton – Bangor, WI
“Our new Vanguard spa is nothing short excellent. The staff at HotSpring Spas &Pools are very friendly and super helpful. Our delivery went as smoothly as promised.
Anyone thinking of getting a spa from HotSpring should absolutely do it!”
Randy Domack – Holmen, WI
“We purchased an Endless Pool X500 from them and we couldn’t be happier. The staff was amazing to deal with, both before and after our purchase. Amanda was so patient with all of our questions (and there was a lot of calls and emails back and forth!) and always got back to us with an answer quickly. And after our purchase was made, she made sure to update us on the status of of it.
Jay was great as well and came out to help us choose the best place for the pool and helped answer our many concrete and electrical questions.
The installation process was smooth and quick and they went over all of the chemicals. Even after changing our mind and wanting the lifts for the cover (highly recommend getting those!), they came right back out and installed them.
Never once did we encounter any staff member (from the sales to the installers) without a friendly attitude and smile on their face. They were so pleasant to do business with and we can’t recommend them enough!”
Angela H. – Sparta, WI
“The team at Hot Springs Pool and Spa exceeded our expectations on multiple occasions this past year. Melissa has been our go to contact from day 1 and has always been very responsive, kind, extremely helpful, and patient with us. As 1st time pool owners we didn’t have a clue what we were doing but she was there every step of the way when we needed further information or to schedule any type of follow up appointment. We were always treated with respect and it was evident that taking care of us was something that mattered to them.
These same words apply to Cory, Abe, and Casey who were our hands on team that provided the site inspections, pool installation, education on the equipment, service calls, and returned to help coach us on how to winterize at the end of the season.
This company not only offers exceptional products and top notch services, but their positive and kind personalities made our entire experience one of the best! To our favorite pool people, thank you for everything! Without any reservation, this business comes highly recommended.”
Carmen Fortun – Westby, WI